Royalspinia Close Account has been made deliberately simple. Those who want to stop or take a break don't have to click through ten menus or write a long letter. On this page you read per situation what to do, what consequences your choice has and what time frames apply. Anyone in doubt about the best option can always contact support for personal advice. The team helps you in plain English and without pressure to keep playing.
Set a temporary pause
Those who want a break but don't want to stop permanently choose a temporary pause. You'll find this option in your account settings under responsible gambling. Choose a period of an hour, a day, a week or a month. During that period you can't log in, can't deposit and receive no bonus emails. Service emails around security and balance still come through as usual. After the pause ends your account opens automatically again.
A pause is ideal for players who notice that in a hectic week they don't play in balance as well. Even after a big win or a big losing streak, a short pause can help you return with a fresh perspective. For structural help also read our page about responsible gambling.
Permanently close your account
For those who want to stop permanently, there is the permanent close option. You request this via live chat or email to support. The team processes the request usually within an hour during office hours. You receive a confirmation email as soon as the closure has been carried out. From that moment you can no longer log in or register again with the same details.
A permanent closure differs from a pause in two respects. First, you can't undo it yourself. Second, your account is removed from the marketing system, but transaction data is retained for five years to comply with legal obligations. After that the data is destroyed or anonymised.
Self-exclusion for the longer term
For players who want to self-exclude for a longer period without taking permanent leave, there is the self-exclusion option. You choose six months, a year or five years. During that period your account is inaccessible and every request to reopen is automatically refused. After the chosen period you must actively contact support to reactivate your account. At that moment a conversation follows in which you and support consider whether starting again is wise. UK players can additionally register with GAMSTOP to self-exclude across all UK-licensed operators.
What happens to your balance?
Before you close an account, we ask that you first withdraw your balance. A withdrawal is always possible provided you meet KYC verification. If you aren't yet verified, we ask for a copy of your ID and a proof of address. Once that's in order, we pay your balance out to the payment method you used for deposits. With multiple payment methods we follow the rules for anti-money-laundering policy and pay out to the original source.
Should a small residual amount remain in your account at closure, we pay this out too. Amounts under five pounds can only be paid out via bank transfer. If you have an active bonus, it lapses on closure of your account. Bonus money is not withdrawable until the wagering requirements are met.
Retention periods of your data
After closing your account we retain the necessary data for the legal period. This includes transaction data, KYC documents and correspondence around verifications. The period is five years for financial transactions, in line with international anti-money-laundering rules. Marketing preferences and cookie consent are deleted immediately on closure. Personal data not legally required is deleted as quickly as possible.
Reopening after closure
A temporary pause opens automatically after the chosen period. A self-exclusion must be actively reopened via a request to support. A permanent closure cannot in principle be reversed. In exceptional cases, for instance a request that was clearly too emotional, support can consider a new registration after a cooling-off period of at least three months. When in doubt, better to choose a self-exclusion, since that does leave room for reopening.
Practical preparation for closure
Before submitting a closure request, we recommend arranging a few practical matters. Make a final overview of your transaction history by downloading it via your account. Save any confirmations of withdrawals, so you can look something up later. Remove your payment card or e-wallet from your account once your balance has been paid out. That way you prevent old data still circulating in systems you no longer use.
If you still have active bonuses, ask yourself whether you want to round them off or let them lapse. Sometimes it's worth playing out an ongoing bonus first, sometimes it's healthier to take the step without bonus. A short chat with support often helps you make the choice that best suits your situation.
Contact
For questions about account closure you can contact us via live chat. The support team is available day and night in plain English. Prefer email? Send a message to the address you'll find on our help page. In both cases state your username and the email address linked to the account, so we can process your request quickly. We always send a confirmation as soon as the action has been carried out.