The Royalspinia Privacy Policy sets out how we handle the personal data of visitors and registered players. Privacy is for us not a formal obligation but a foundation under the relationship with our users. On this page we explain in plain language which data we collect, why this happens, how long we keep it and how you exercise your rights.
Which data do we collect?
We collect two types of data. First, the information you provide yourself during registration, verification and use of the platform. This includes your first name, surname, email address, telephone number, address, date of birth and payment details. During verification we receive a copy of a valid ID and a proof of address. This data is needed to secure your account and to comply with international obligations around anti-money-laundering policy and the protection of minors.
Second, we collect technical data via your device. Think of your IP address, browser type, language, operating system and the pages you visit. This data helps us keep the platform stable, recognise fraud and offer you a fitting experience.
Why do we process your data?
There are four main reasons why we process data. The first is delivering our service. Without data we can't create an account, process a deposit or send a withdrawal. The second reason is legal obligation. As a licensed platform we are required to carry out identity verification and to retain transaction data.
The third reason is security. By monitoring login behaviour, IP addresses and transaction patterns we can quickly spot suspicious activity. If something deviates, we temporarily block the account and contact you to verify it's really you. The fourth reason is communication and marketing. Marketing emails are always opt-in, and you choose which offers you receive.
With whom do we share data?
We only share data with parties necessary for our service. This includes payment providers, KYC verification services, hosting partners, analytics providers and game providers. With all these parties Royalspinia signs data processor contracts setting out how they must handle your data. We never share your data with third parties for commercial purposes outside our own services. How we use specific trackers is described in our cookie policy.
When a legal obligation compels us to, we share data with regulators or law-enforcement agencies. This only happens on a formal basis, on the basis of a court order or comparable request.
How long do we keep data?
Account data we keep as long as your account is active. After closing your account, we retain the necessary data for the legal period of five years for financial transactions and KYC documents. After that the data is destroyed or anonymised. Marketing-related data we delete immediately when you unsubscribe from our newsletter.
Your rights
You have the right to know which data we hold about you, to see it, correct it or have it deleted. You can exercise these rights by sending a request via our help page. We respond within thirty days and take action within that period. For complex requests we can extend the period, but you will be informed about that. For complaints that aren't resolved to your satisfaction, you can contact the Information Commissioner's Office (ICO) in the UK.
Security
Royalspinia uses bank-grade SSL encryption for all connections. Passwords are stored encrypted with a strong algorithm. Two-factor authentication can be enabled via your account settings and we recommend everyone do so. Our servers are in secure data centres and are regularly checked for vulnerabilities by external parties.
International data transfer
Royalspinia works with partners around the world, including parties outside the UK and the European Economic Area. When data is processed outside these regions, we use standard contractual clauses or equivalent protective measures. That way your level of protection stays equal regardless of where the servers physically reside.
For analysis we use anonymised IP addresses, so an individual player isn't identifiable from the traffic in our reports. Advertising partners only see grouped audiences, not personal profiles.
Minors and privacy
Royalspinia is only accessible to persons aged eighteen years and over. We do not knowingly process data of minors. If we receive signals that an account has been used by a minor, we block the account immediately and delete the related data within the legal period. Parents and guardians can report incidents via the help page.
Changes to this policy
Royalspinia reserves the right to update this privacy policy. Important changes we announce via email and via a notification in your account. By continuing to use the platform after a change, you agree to the updated version. We advise players to check this policy annually, or when they receive a notification about a change.
Contact us about privacy
If you have a specific question about your data or a complaint about how we process it, contact us via live chat or by email. State clearly what type of request it is so we can route you to the right colleague. We aim to handle simple requests within two working days and more complex requests within the legal period of thirty days.